Daily Cube Rewards not awarded

MunkeyMelodyMunkeyMelody
Hyper Universe Rep: 105
Post: 1
Member
edited August 29, 2017 in Bug Reporting
Second day it has happened but I won 3 AI matches but I didn't get a cube. It may have started after I reached level 11.
RetroByte

Comments

  • S.C.A.R.S.C.A.R.
    Hyper Universe Rep: 105
    Posts: 10
    Hello MunkeyMelody,

    Thank you for the info, we will be looking into this!

    Scar
  • RetroByteRetroByte
    Hyper Universe Rep: 375
    Posts: 17
    Member
    It has happened to me too today, cant get the 2 remaining cubes. :\
  • NF85NF85
    Hyper Universe Rep: 105
    Posts: 22
    Member
    confirmed for the past week.
    every now and then the game will not grant the cube.
  • RetroByteRetroByte
    Hyper Universe Rep: 375
    Posts: 17
    Member
    It happened to me only with the Hyper "Kurenai" i get the cube if i dont pick her.
  • DuWryghtDuWryght
    Hyper Universe Rep: 985
    Posts: 166
    Member
    Basically, it takes 7 wins to get the daily cubes. I've tested this and it's consistent since the patch adding Arslan.
    RetroByte
  • RetroByteRetroByte
    Hyper Universe Rep: 375
    Posts: 17
    Member
    DuWryght wrote: »
    Basically, it takes 7 wins to get the daily cubes. I've tested this and it's consistent since the patch adding Arslan.

    wow thanks! i was like "ok i cant get the cubes again" ^^
  • SongbirdSongbird
    Hyper Universe Rep: 365
    Posts: 73
    Member
    Hi, Everyone!

    So after talking with the development team, I have some information that should help you.
    The Daily Cube system actually has a chance value to gaining your cube. When playing different games modes the chances of getting your cube is different.

    Vs. AI
    - Victory = 50% chance to gain a Cube
    - Defeat = 0% chance to gain a Cube

    Regular Match
    - Victory = 100% chance to gain a Cube
    - Defeat = 0% chance to gain a Cube

    If anyone ever wins a Regular Match and does not receive their Cube, exit the game and get a copy of your hyperuniverse_log and submit a ticket to our help site ( https://support-hyperuniverse.nexon.net/hc/en-us ) so we can gain the information we need to help find the cause of the issue.

    The file can be found in:
    Steam: \SteamLibrary\steamapps\common\HyperUniverse\BattleLogs
    Nexon Launcher: \Nexon\Library\hyper_universe\appdata\BattleLogs

    Thank you,
    -Songbird
    RetroByte