Error 1580 Problem & And How To Solve it

Hyper Universe Rep: 2,300
Posts: 166
edited September 5, 2017 in Help
Hello everyone,

Some players were having issues solving this error due to not being able to provide the e-mail address or Nexon account ID linked to their Steam account.

We have some great news for those people!

We are now able to look up Nexon accounts using their linked Steam IDs, so if you are still having this issue, please contact our support team by submitting a ticket and we will be able to resolve this for you:

Here are some other relevant articles regarding what information we need to verify account ownership, as well as how to send us your Steam ID:

Thank you,