"Session server verification failed."

ArexArex
Hyper Universe Rep: 120
Posts: 4
Member
edited June 23, 2017 in Bug Reporting
Type of bug: Connect to server

Description: Problems connecting to game server

Screenshot/Video: https://image.prntscr.com/image/kUc4eoGjTyODjQomA7eCBw.png
https://image.prntscr.com/image/VOn5gQFxShCypkCSIFFmfg.png

How to reproduce: After opening the game and pressing any key to start the message "Session server verification failed. Please try again later.". After clicking OK, the following message appears: "Disconnected from the game server.", And click OK again, the game is closed.

Result: It does not connect to the game server.

Expected result: Connect to game.

Comments

  • SongbirdSongbird
    Hyper Universe Rep: 365
    Posts: 73
    Member
    Hi Arex,

    Is this issue still happening for you?

    -Songbird
  • ArexArex
    Hyper Universe Rep: 120
    Posts: 4
    Member
    Songbird wrote: »
    Hi Arex,

    Is this issue still happening for you?

    -Songbird

    Yes.

    I asked a friend to enter my account (I know I should not have done this, but he and my total confidence) to know if the problem is with the account or with my computer, and he was able to connect normally, Believe it to be something related to my computer, but not what it could be.
  • SongbirdSongbird
    Hyper Universe Rep: 365
    Posts: 73
    Member
    Hey everyone,

    If you are experiencing this issue please follow the instructions so that we may gather information needed to investigate this issue.

    1. Create a support ticket with Customer Service.
    2. Please provide them with a screenshot and description of the issue.
    3. Provide them with a copy of your battlelog file after experiencing the issue.
    The Battlelog can be found within your HyperUniverse file (\Nexon\HyperUniverse\BattleLogs)

    Thank you to everyone for your patience and understanding.
    -Songbird
  • TicosantoTicosanto
    Hyper Universe Rep: 200
    Posts: 2
    Member
    I have the same problem! :(